Few days back, one of my user got an unique error in SIAS Web application. In my application I define various roles with different groups. For a specific group, one of my user getting that error where as no other user from the same group getting this kind of error at that time. The error is like when user connecting to SIAS application, immediately he got an pop-up message and there was no map on the main map window. Then many of my user started facing the "Service call failed" time to time. After investigating a lot finally I got a very silly resolution.
About the Error:
Error Message:
Root cause: Connector error
Error occurred in connector code.
Session call failed on session id.
[(6C96084119818E622LA4D27A88C9270)]
Cause:service call failed.
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| Connector Error Message |
Due to multiple time visit some cookies have been saved through the user's login and some internal space used in the SIAS web setting. Once you receive this error, close the error message and go to the Display option. Set to the display setting to default. Once you done with this you can able to see the map on the map window. Then zoom on some map area and again repeat the display option setting to default. Repeat this process for 3-4 times till the Maximum zoom (map scale) on map.
Note: No one is sure about the reason for this error but I am sure this process will help you a lot. Whenever user face this kind of error you can advice this process. This kind of error seen where huge size of GIS data have been used.
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